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Limpopo based Customer Service Agents - Hiring Now

Remote Working

Job Description: join the eFama App team in a Customer Service Agent capacity. eFama is a revolutionary marketplace that connects farmers directly to consumers. We are growing our team and our Customer Service Business Unit seeks to add a number of dedicated customer agents to support our users. Responsibilities include: providing professional customer service and support to all our valued App users such as farmers and buyers by providing quality services through accurate processing of all App users, in-App orders, query/user registration, case/farm onboarding and query resolution to resolve any disputes and general enquiries.

Essential duties and responsibilities:

  • Assist our App users such as farmers and buyers to register on our marketplace.

  • Assist farmers with the onboarding process including follow-ups on pending documents.

  • Assist commercial buyers with the onboarding process including follow ups on pending documents.

  • Assist logistics companies [3PL partners] with the onboarding process including follow-ups on pending documents.

  • Manage App users' emails and telephone calls within the required response times to achieve a satisfactory resolution, within a POPI compliant environment.

  • Ensure all orders are processed within the appropriate timeframes 

  • Enter all transactions and information accurately the first time to prevent errors.

  • Ensure delivery of orders is achieved within timeframes stipulated by the customer to meet [and exceed] customer expectations.

  • Respond to customer enquiries and resolve disputes using initiative within the required response time. Seek assistance from Team Lead when needed to determine appropriate solutions.

  • Manage daily workload and support colleagues by sharing workload when required, to meet customer expectations and departmental goals and objectives.

  • Adherence to all business rules, policies, regulations and ensure good document management to ensure the Customer Service unit’s overall compliance.

The successful candidate must have the following experience/skills:

  • Must be able to write and speak English fluently 

  • Multiple languages such as Sepedi, Xitsonga and Tshivenda will be an advantage

  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

  • Excellent time management skills and work ethic, i.e. the ability to prioritise work.

  • Attention to detail and problem-solving skills.

  • Excellent written and verbal communication skills.

Education Requirements:

  • Grade 12

  • Additional qualifications or workplace experience as an Administrative Assistant, Secretary or Call Center Agent will be an advantage.

  • Experience on systems used within call centre environments will be advantageous but not a must, as appropriate training will be rendered to successful candidates..

Salary: R11 500 - R14 500 pm

Location: Remote Working, but may be required to travel to Sandton at least once a month for training and reporting. The company will subsidise travel and accommodation

Phone: a work cell phone will be provided

Data & Airtime: will be provided 

Laptop: an entry level laptop will be provided

Limpopo based Customer Service Agents - Hiring Now
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